Hotel Terms & Conditions

CREDIT CARD DEPOSIT POLICY:

All reservations require a credit card deposit for the first night's stay. Credit card will be charged in advance at the time of booking. Without a valid authorization, the reservation is subject to cancellation without notice.

CANCELLATION POLICY:

Reservations must be cancelled/modifications must be made 72 hours prior to arrival date. Reservations cancelled or modified within this time frame are subject to forfeiture of the first night's or package deposit. Advance booking rates/discounts/promotions do not allow cancellation or modification without forfeiture of the stay value.

INCIDENTALS/PAYMENTS:

A major credit card in your name and picture identification must be presented to check into Carter Creek Winery Resort & Spa. At check-in we will authorize the estimated charges for room, tax, resort amenity fee, and incidentals (incidentals estimated at $125 per night) for your entire stay which will place a hold on these funds. At check-out the authorization is replaced with actual charges. While we also accept debit cards we would like to remind you that an authorization on a debit card at check-in will hold your funds for 5 to 7 days after departure. Cash and/or gift cards can be applied upon checkout. Carter Creek Winery Resort & Spa does not accept check payments.

CHECK IN/OUT TIME:

Guaranteed check-in time is 4:00pm and check-out time 11:00am. Early check-in is determined on the day of arrival. If you arrive early you are more than welcome to take advantage of the resort's amenities while waiting for your room. Early check-in and late check-out cannot be guaranteed. Due to high occupancy levels, early check-in is not available on Friday, Saturday or Sunday arrivals. Late check-outs are limited and based on the discretion of the resort and management. An additional charge will be applied at management's discretion for failure to vacate the room by posted check-out time.

EARLY DEPARTURE FEE:

A fee of $50 may be applied with a multiple night stay, if applicable.

SPECIAL REQUESTS:

All special room location requests are based upon availability and cannot be guaranteed. This includes but is not limited to location requests for room assignment, near other resort guests, location requests for pool and specific vineyard views.

ADDITIONAL ADULT:

Maximum occupancy per Villa is 4 adults. There is no additional fee for a third or fourth adult.

RESORT POLICIES:

Property is non-smoking.

PET POLICY:

Carter Creek Winery Resort & Spa is dog friendly. Up to two dogs are welcome for a fee of $75 per pet, per stay to cover deep cleaning costs after every pet departure. Guests must sign a pet waiver at check-in taking responsibility for their dogs.

RATES:

All rooms are subject to a daily $24 Resort Amenity Fee and mandatory taxes. All rates and promotions are based upon availability and subject to change. Management reserves all rights.

ROOM TYPE:

Carter Creek Winery Resort & Spa is committed to accommodating room type preferences and requests. Occasionally, we receive more requests than are available at our resort. If this happens, every effort will be made to meet your room preferences. The bed type guarantee does not apply to room upgrades.

LOCAL INHABITANTS:

Carter Creek Winery is a working winery, with beautiful vines, natural foliage and outdoor creatures. We like to keep the creatures outdoors, so we suggest you close your patio door when you are not enjoying it and remove all food. You may at sometime experience a small visitor (arachnids, lizards, insects, etc.) as they like to escape into cooler (or warmer) temperatures. We will be happy to help you evict them if you do not feel comfortable doing so yourself.